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The last mile is defined as the movement of people and goods from a transport hub to a final destination in the area. Think of it as the UPS shipment from Amazon’s Warehouse or UPS hub to your doorstep. It’s often the most difficult part of e-commerce logistics. It’s also what creates the most friction. People like to order online, yet only 6.6% of all retail sales were done online in the past quarter. Waiting a day or more for the gratification of buying something is more friction filled for 95% of the population (general statement) than getting in your car and driving to the store. That’s all going to change in the next ten years as we can subjectively agree that ordering something from your phone or your computer is much easier than going to an actual store. Well within ten years, I believe we will be able to…Continue Reading
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Every six months or so, I’m going to do a quick review of what’s on my home screen and what that might mean. I think a person’s home screen is a powerful form of expression and says a lot about how they use technology. With that said, I’m one data point and a skewed data point at best since I’m in tech. First screen is just the dock The first home screen that I have is really just the apps I have on the dock as I keep everything else on the second screen. These are the key apps that I cannot live without and spend most of my time in. They’re Twitter, Spotify, Gmail, and Safari. Twitter is almost always open and an addiction of sorts. Spotify I keep a tap away for exercise purposes. Gmail is there because well email doesn’t stop. Safari is basically a proxy for…Continue Reading
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As it was said in Home For the Holidays, “Opinions are like assholes. Everyone’s got one.” That couldn’t be more true in the mobile web versus native app debate. Yet there should be no real debate – both tools suit different tasks best. I see two important elements missing from the current discussion though; what should the mobile web be used for, and what is the role of the web browser in a mobile world. The mobile web focuses on what it does best, content. That’s where it’s “winning”. Everything else should be an app. Many think that because the mobile web isn’t winning in all categories, such as time spent, that it must be dying. Yet players in the mobile web shouldn’t be competing with games like Angry Birds or productivity apps like Evernote. The technology for gaming isn’t there and it doesn’t take advantage of what the mobile…Continue Reading
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Ben Horowitz gave a fantastic talk at Stanford for Sam Altman’s class (linked here and embedded below, please watch after reading this, it’s worth it). It was essentially focused on decisions you make as CEO and their effect not on one person or yourself, but the entire company. Ben went through examples like raises, firing, demotions, and more. There was a key takeaway for me as a former founder and CEO that rings true: every single decision you make as CEO will set a precedent in an organization. You may think a decision to give a raise, to change priorities, or to sign a specific sales deal will have no impact. In reality, each decision sets a precedent for employees and the culture of the company. Culture starts at the top and if you say x is okay, then everyone else will think it’s okay. Example – If you start…Continue Reading
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A few posts on Product Hunt have made me notice that the we’re starting to see Mobile influence the creation of Mac apps in a big way. Mobile UI and UX has changed the expectations of users over the past five years. We’ve come to expect the following: fast, clean, well designed, use of images, and on-demand from software. The bar for the average user has gone up tremendously. What’s most interesting to me is the fact that the world is starting to appreciate the fact that less is more. They want applications to do less and they want to be focused in on their tasks. Macs are starting to grow again, which is an interesting trend. Part of it is halo effect and part of it is the Mac just provides a better user experience for a laptop. Laptops aren’t going to go away, but their use case is…Continue Reading